CONTACTUS

VISIT OUR STORE

Room 1036,No 98 hengfu road,510098 guangzhou,China Phone:008613560407888
INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Location & Working Hours:

Location: Guangzhou, China.

Working Hours: From Monday to Saturday. 9.00am-6.00pm. (China time)

Contact Us:

We always have someone on hand to answer your questions. We believe in the timeliness of customer service, and will do everything possible to satisfy our customers. If you have any problems, comments, or suggestions, please contact us.

Customer Service:

For questions regarding order status and other after-sales support, log in to My Orders and click on the order you need help with. From the detailed order page, you can easily review order details, track order progress, and request help by submitting a Customer Service ticket. We normally respond to all tickets within 1 working day.

Sales:

If you need information before you buy, you can start a Live Chat with our online sales representatives. If Live Chat is not available, you will be directed to an online form to submit an inquiry. Once you submit an inquiry, you can track progress and submit updates in My Inquiries.

How to pay:

Online payment once your order been confirmed. Or contact us for more information about payment way.

PACKAGING & SHIPPING:

1.Delivery time : We will send out the hair in 24 hours after the payment finished.Customized order may need 3 days more,special time like Xmas season or New year may need 1 day more.

2.Shipping: DKL, FedEx, UPS and so on. We will choose the suitable one for you.

Refund policy :

1 ) Customers can return or change the hair  within 7days after receiving the hair without using.

2) We are responsible for any behaviors defined as our party’s fault.

3) Welcomed to discuss with us about any problems you get during this shopping experience.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS